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FAQ

Important Bits...

Can I pick up my order?

For privacy reasons, we don't offer a local pickup service as all orders are packed and shipped from our private residence in the evenings. We really appreciate your understanding in this matter.

Can I call?

If you have any questions at all email is the best way to contact, all emails are answered as a priority.

Can I visit?

Crafty Cuts Laser is an online only business, I don’t have a shop front you can visit or buy precut shapes.

Are there student discounts?
Our prices are very reasonable for everyone. We do not specifically offer student discounts - but there are bulk coupons you can use once your cart reaches a certain minimum.

Can I buy just Acrylic or Bamboo sheets from you?

Sorry, our materials are for cutting the shapes you see for sale on our site. We do not sell sheets or parts sheets of any of our materials.

Turnaround:

Please allow up to *3 - 5 days for you order your be processed and prepared for laser cutting, we then require a further 2 days to cut, pack before shipping, then standard postage time frames will apply once your order has been shipped. Please visit Australia Post website direct if you have any queries on the delivery time frame once we have marked your orders as fulfilled and shipped.

PLEASE NOTE: The below time frame also depends on how many daily orders we have received and during peak season please allow up to *7 working days before your order will be processed for cutting. We are well into peak season from 1st Nov so please plan your ordering accordingly.

Cutting Days:

I am now in my studio  Monday to Friday but Crafty Cuts is a one woman show and everything is strictly cut to order - meaning we do not hold stock of anything pre-cut.

It's just me only  - operating, prepping and packing, designing, maintaining the website, answering emails & social media. During the day I need to be on the laser as much as possible - I try to answer all emails toot sweet  - so just flick me an email if you need something answered. Please no DM on IG I am no longer checking them.

Because we allow you to order just one piece over many colours (I know awesome right!)  this however does add considerable handling time and generally results in our cutting schedules being fully booked out each day - so what this means is the more variety you add in smaller amounts most definitely adds to the length of time your order takes to be written up, cut and packed.

So in short... * 3 days to process +  up to 3 Days to Cut + Pack + Post + Then Allow for Australia Post Delivery Time.

* May vary during peak season

I am on the laser from 7am till 6pm Monday to Thursday .

I do not cut on Friday's this day is dedicated to admin, designing and testing new goodies and general running round for Crafty Cuts.


I do like to take some time off and get out in the fresh air after a full week of smoke and fumes and the studio is closed for cutting on Weekends and Public Holidays.

NO CUTTING or ORDER PROCESSING ON **WEEKENDS

**Saturday Cutting Starts 1 Nov to 19th Dec

Shipping Days are Monday, Wednesday and Friday


* Peak Season: 
September to November  Southern Hemisphere
March to September for the Northern Hemisphere
 

I need my order cut ASAP

We are unable to provide a rushed service - every order is treated equally as I don't hold stock and plan our daily cutting schedule 2 days in advance. We do not offer a rushed or 24 hour time frame. I do my very best to get all orders out in a timely manner.

We do not cut or ship on Public Holidays

Oops I forgot  to add something-something:

You will now need to pop through an email to see how far we have progressed with having our graphics company finalise the cutting files for each day. Once artwork files have been finalised and imported to the laser computer - cutting is closed for that day. If we can we will combine extra orders you may have in the system  (placed withing 24 hours) and ship together -  but please be advised that sometimes this may delay the original shipping date or cause your current order postage charge to be more -  if there are any shipping overcharges we will of course refund those to your PayPal.

Changes to our designs

We sell our shapes strictly as listed only.

All our designs are finalised and imported already into a specific computer that runs the laser cutter. Cuts with extra holes or no holes will be available to automatically choose on the listing.

If you require extra holes other than listed you will need to add them yourself using a small hobby drill. Only items with modification options to choose from the listings can be modified.

Our main focus is laser cutting pre-designed Jewellery components. Our specialty is mini to med sized components. We do not cut our shapes any larger than what is available to choose on listed products.

We do not offer a custom laser cutting service.

Legal Bits

Crafty Cuts goodies are designed for small, home based, business owners and, designers and crafters. Original artwork remains the property of Crafty Cuts Laser and cannot be reproduced in any form.

If you have any questions please send a convo.

[ WHAT CAN & CANNOT BE CREATED ]

NOT ALLOWED USES
1. You Cannot copy our original design and reproduce using a third party.
2. You cannot make/cast molds of any of our original designs with the intention of resale.
3. Crafty Cuts wholesale supplies may not be resold as wholesale supplies.

ALLOWED USES
1. Crafty Cuts items may be used in the original form to create jewellery and accessories for retail resale.

When you order from Crafty Cuts your are agreeing to our T&C Usage.

All our listed items are fair and reasonable wholesale trade pricing.


All pieces have at least one side with a protective layer of paper film. Please remove this before using.

International orders:

Posted regular Airmail with no tracking or insurance - please allow up to 10 days for small orders and up to 30 days for large orders to arrive once posted. Sometimes these time-frames are shorter but once your item has been marked as shipped it is on it's merry way and in the hands of the postal god's :) but it is most certainly on the way.

We do have other International shipping available for you to choose from at checkout.

International Customs and Duty Charges:

Please be aware of you own Country's own Import and Duty Taxes before ordering. Crafty Cuts Laser is not responsible for any extra charges incurred when your order arrives at your Country. Please check you local Govt website for your import threshold and what the Tax and Customs for goods sent from abroad may be.

Here is a link to a handy DUTY CALCULATOR  Simply input the country you are ordering from, the country the parcel is going to be delivered, the product type ( Craft supplies - Jewellery & Watches - Jewellery Parts and Auxiliary - Jewellery Assembly Sets)  Country of Manufacture ( Australia)  and value and this calculator will tell you how much you will have to pay in duties. The EU and UK have strict duties allowance please be aware of your limits.

If you have not asked for registered post and a parcel goes missing we will not be held responsible, sorry.

We do NOT mark your item as a gift as we are a TAX registered  wholesale business in Australia.

You can visit Australia Posts website for approximate delivery times to your destination https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/