Turnaround time is the time is the taken to prepare and laser cut your order before it will be ready for shipping.
The turnaround time will begin at 2pm the next business day after your order. Please only include business days when calculating your turnaround time. Fridays, Saturday, Sunday, and public holidays should not be included since there is no production or shipping on these days. Fridays we ship but we do not laser cut on Fridays.
If you are ordering with a tight deadline, you must take note of our *7 to 10 days Turnaround to plan your orders accordingly.
The shipping time, on the other hand, is the period between the time your order has been shipped up to the time you receive your order. All orders are shipped via Australia Post you may visit their website direct for further information on their delivery timeframes once we have marked your order as shipped.
Orders Placed after 12 pm each day start processing the next day at 12pm the next BUSINESS DAY
Processing means the software connected to my site sends off the reports to the outsourced graphics company I use who then prepare and setup all the files that need cutting. The report is sent automatically at 12pm EACH Friday and Monday. You have a very small window to correct your mistakes as once your order heads off for processing the graphics your order is closed. You can not add further to your order.
Orders Placed after 12pm Friday to Sunday do not start processing till the following Monday 12pm. Orders placed over the weekend do have a extra processing time due to Crafty Cuts being closed. So please double check your orders ASAP.